Customer Service
Click on the links below to take you to specific topic
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Cookies
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Bank Holidays
Shipping & Delivery
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Special deliveries, next day and Royal Mail delivery period will vary and you will be updated on delivery dates on your confirmation email once your order has been placed.
Specified items which are promoted as free delivery will be delivered within 2-5 working days and will not eliminate additional delivery charges if other non free delivery items have been purchased.
Extra delivery charges may be incurred for certain furniture items or if there are specific requirements not met within our usual terms.Our delivery charges are set out below:
Delivery Charges
Standard Delivery
UK Mainland
£3.95 - £5.95
3-5 working days
UK Mainland
£7.95 - £9.95
Next Working Day Delivery - Order before 12pm
Scotland
£7.95 - £9.95
3-5 working days
Scotland
£12.95 - £15.95
Next Working Day Delivery - Order before 12pm
Highlands and Islands
£7.95 - £9.95
3-5 working days
Highlands and Islands
£12.95 - £15.95
Next Working Day Delivery - Order before 12pm
Northern Ireland
£7.95 - £9.95
3-5 working days
Northern Ireland
£12.95 - £15.95
Next Working Day Delivery - Order before 12pm
Ireland
£9.95 - £19.95
3-5 working days
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Nordal/ Furniture
Delivery Charges
Standard Delivery
Weight 0 -5 kg
£4.95 - £6.95
Up to 15 Working Days
Weight 6 -20 kg
UK Midlands £9.95 Non Midlands £19.95
Up to 15 Working Days
Weight 20 - 100 kg
UK Midlands £19.95 Non Midlands £29.95
Up to 15 Working Days
Weight 100 kg +
UK Midlands £39.95 Non Midlands - quote needed.
Up to 15 Working Days
Prices for deliveries outside the UK are as follows:
Delivery Charges - Less than 2kg or up to 6 items in basket.
Standard Delivery
Western Europe
£29.95
10-15 working days
Rest of Europe
£29.95
10-15 working days
North America
£29.95
10-15 working days
South America
£29.95
10-15 working days
Asia
£29.95
10-15 working days
Antarctica
£29.95
10-15 working days
Australia (Oceania)
£29.95
10-15 working days
Delivery Charges - more than 2kg - 10kg or over to 7 items in basket.
Standard Delivery
Western Europe
Please email for exact quote
10-15 working days
Rest of Europe
Please email for exact quote
10-15 working days
North America
Please email for exact quote
10-15 working days
South America
Please email for exact quote
10-15 working days
Asia
Please email for exact quote
10-15 working days
Antarctica
Please email for exact quote
10-15 working days
Australia (Oceania)
Please email for exact quote
10-15 working days
Delivery prices are based on the weight and size of each individual item. Items over 2kg being shipped outside of the UK may occur additional shipping costs, we will contact you witihin 1 working day to inform you of the additional cost and orders can be cancelled and refunded.
Items over 20kg will be delivered using a dedicated delivery vehicle and a date for delivery will need to be confirmed before the item will be dispatched.
Please note if you are ordering goods to be delivered outside of the UK there may be subject to import duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. All applicable duties, fees and any additional charges are outside of our control and you will be responsible for these charges.
If you're ordering products to be delivered to someone else who lives outside of the UK, please make sure they're aware they'll be responsible for these additional charges. Unfortunately we have no control over these charges and cannot predict what they may be. We recommend that you check the import fees in the country you would like to send to before ordering products to be delivered there.
Privacy & Security
We ensure any personal information given will be treated as confidential and will not be shared with any third party companies. If at any time you wish to have your information removed from our active databases, please contact us. We abide by the requirements of the Data protection act 1998. We reserve the right to use personal information for the following:
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- Processing your orders
- Inform you of any updates relating to your order
- Inform you of any updates relating to the delivery of your order
- Updating you on our new/ latest products
Personal information includes your name, address, telephone number, email address and passwords. If you would like to opt out of our email communications simply click on the unsubscribe link on the bottom of every email. Alternatively please do not hesitate to contact info@bellandblue.com or call us on 01455 558677.Cookies
Cookies are tiny text files stored on your computer when you visit certain web pages. At bellandblue.com we use cookies to keep track of what you have in your basket, and to remember you when you return to our site.
Returns & Replacements
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If you have changed your mind and wish to return your order, we allow up to 14 working days for this item to be returned in order to receive a refund, excluding original delivery fees. Bell & Blue does not cover the cost of returning an item, unless the reason for return is due to incorrect delivery or reasons agreed between the customer and Bell & Blue. Any return costs in this instance, must be approved with Bell and Blue as we prefer to use our own courier method. We request all items to be returned in the original saleable packaging and must be returned to our warehouse address along with the returns note including your name and address as well as the reason for return:
Ark-H Handling Limited
Unit 1 Kenneth Way
Wilstead Industrial Park
Wilstead
Bedford
MK45 3PD
A refund will be processed when the items have been received and we are satisfied the goods have been returned in a re-sellable condition, please allow up to 10 days for your refund to be processed from the date the goods are received back to our warehouse.If you would like to cancel your order, we comply under distance selling regulations and you must notify us within 7 working days of receiving your order. If your order has been dispatched your order must be returned at your cost and in the condition they were dispatched in. Once the returned item has been received a refund will be issue excluding original delivery fees.
We strive to provide items of the highest quality and we try to ensure every package is well protected for delivery but parcels can occasionally get damaged in transit. If this happens please contact us within 48 hours of the ordering being delivered, our contact is info@bellandblue.com or 01455 558677. If items are reported damaged after 48 hours we reserve the right to not refund or replace your order. Images of how the goods were received will be requested.Ordering
Prices displayed on our website are inclusive or VAT. Delivery charges are shown during the check out process of when an order is placed. Delivery terms are stated at the beginning of our terms. Click here to go to Delivery Terms. Orders can be placed online at www.bellandblue.com and over telephone on 01455 558677.
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Any order placed on an express next day delivery, two day delivery or royal mail delivery service cannot be amended when the order has been placed
Payment, Pricing & Promotions
We strive to ensure all our prices are correct, if there is a price difference we will inform you immediately, should you then wish to cancel your order we will refund you for the product under dispute.
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We do not accept payment by American Express cards, however can accept the following methods:
- Paypal
- Electron
- Mastercard Business
- Mastercard Corporate
- Mastercard Credit
- Mastercard Purchasing
- Maestro
- UK Maestro
- Solo
- Visa Business
- Visa Corporate
- Visa Credit
- Visa Delta
- Visa Maestro
- Visa Purchasing
Orders including free giveaways or other promotions will still be subject to carriage charges. Discount codes have expiry dates and will no longer work after this date has passed. Only one discount code can be used per order.
All discount codes are for UK orders only. Unfortunately we are unable to offer discount to countries outside of the UK.
Viewing Orders
To view your order, simply login to your account and on the left hand side click on my orders to view all your orders.
Updating Account Information
Forgotten Password:
- Click on log in - this will redirect you to the login account page
- Click on the ‘forgot your password link?’
- Enter your email address
- A link will be sent to your email,
- Click on link and reset your password
Changing Account Information:
You can modify your name, address and phone number under the address book section in your account. To alter your password or email place click on edit next to contact information on the my dashboard page.
Bank Holidays
Our offices are closed on Bank Holidays. For enquiries during this time please email us on info@bellandblue.com or telephone us on 01455 558677 and leave a message and a member of the team will come back to you on our return. Orders may be delayed due to courier or warehouse holidays over the bank holiday period.